Cosas United offers a warranty and refund guarantees to protect your luggage investment.

Warranty
Your luggage is warranted to be free of manufacturer's defects, which includes material and workmanship, for five (5) years from the date-of-purchase. Keep in mind that, scratches are a normal result of use, and is not considered a defect. Breakage by use or loss is not covered. Learn more about our warranty.


Refund Policy
Here’s how it works: Starting from the day you purchased a selected luggage collection from www.cosasunited.com, you have the next 100 days to live with it, vibe with it, travel with it, take a picture of it, whatever it takes to make sure you love it. If it’s not the right fit for you and you have a need to consider refunds and return, here are some things you might want to know…

  • Your luggage accompanied by a receipt may be returned within 100 days for a full refund. (exclude less shipping charges)
  • Please follow a simple guideline at 100-day trial request or contact our refunds department for a Return Authorization Number (RA#) prior to returning your luggage. Any luggage you try to return to us without a valid RA# will be shipped back to you at your cost and expense.
  • We are not responsible for the luggage lost or damaged during return shipping.
  • You are responsible for the cost of return shipping and insurance.
  • All approved returns must be received by Cosas United within 10 calendar days of the return approval date otherwise the amount of refund or credit may be reduced or eliminated if the merchandise(s) are returned late.

 

If you have any inquiry regarding the return and refund policy, please contact us at hello@cosasunited.com or (+604)-828 6567.