The New Trade-In Programme

Cosas United takes pride in our high-quality production of innovative luggage collections. Our luggage collections are manufactured with special attention to materials and details, meeting high-quality standards. 

 

                                                                                                                                  

 

Cosas United Hard-Side Luggage Limited Warranty

i) Products Covered 

This limited warranty covers all polycarbonate, polypropylene and aluminium luggage manufactured, produced and sold by Cosas United Ltd. ("Cosas United") or by authorized distributors, retailers and partners of Cosas United. Cosas United warrants the luggage sold to you in its original packaging against any conditions caused by manufacturing defects listed below.

ii) What this Hard-Side Luggage Limited Warranty Covers

  • Five Year Hard-Side Luggage Shell Limited Warranty:
    • Manufacturing defects that may cause any of the following condition(s):
      • Cracks or breaks found on the shell of hard-side luggage
  • One Year Luggage Accessories Limited Warranty
    • Manufacturing defects that may cause any of the following condition(s):
      • Wheels, trolley and/or handles that break off
      • Zipperheads or clips that are faulty or break off
      • Integrated TSA-locks that cannot function
      • Malfunction of Integrated technological tools (such as Integrated Luggage Scale)

In the event of a manufacturing defect, Cosas United, in our discretion under this limited warranty will provide repair or replacement services at no additional expense, subject to the severity of the defect. Cosas United does not guarantee an exact replacement luggage under the replacement services and may only be able to provide a replacement luggage in a colour that is different from the originally purchased colour, if available. If not, Cosas United can only guarantee the replacement of a product with equal or lesser retail value and does not guarantee an exact replacement for limited edition, discontinued or out-of-stock products.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

    • "Wear & Tear Damage" or damages caused by scratches, dirt, dents, stain, colour changes or other changes in the products that do not hinder basic functions of the product as a luggage for its intended use, particularly luggage collections that are of glossy surfaces or aluminium.
    • Damage to the luggage caused by coming into contact with acids, solvents, water, or during transport caused by transit companies (airlines, train companies for example) or accidents.
    • Any luggage/products sold by resellers who are not authorized distributors, retailers, and/or partners of Cosas United.
    • Luggage sold under the “as-is”, “reconditioned”, “returned”, "clearance", "special promotion - no warranty", or other similar word tags that may indicate that the luggage is not out-of-box pristine conditions or have been sold under special promotional circumstances.
    • Pieces of luggage that has been altered/fixed/tampered/replaced with parts that are not originally designed to fit Cosas United collections or replaced by service providers not approved by Cosas United.
    • Contents in your luggage damaged, lost, broken or stained by improper handling of your good self or any other parties involved.
    • Loss of functionality due to negligence such as being locked out of their luggage.

For the above-mentioned causes which are not covered in Cosas United's Limited Warranty coverage, the damaged luggage may be sent to Cosas United address or any authorized Cosas United and/or distributor outlets, to which an estimated cost of repair can be provided to customers who are keen to engage our repair services. Any and all shipping and handling costs are to be bourne by you. Alternatively, customers may refer to Cosas United Trade-In Programme for more information on our trade-in offers.

 

iii) Your Responsibilities 

In the event of a warranty claim and in order for a successful claim, you must deliver your luggage to Cosas United's outlets/headquarters and provide us with the proof of purchase indicating the original date of purchase. If shipping is required, you are only liable to the delivery costs to Cosas United's or its authorized distributor's local/regional headquarters or the address set forth within your region. Cosas United will repair or replace and ship your luggage back to you within 45 days of receiving your full claim. Repaired or replaced luggage is subject to the same limited warranty from your original date of purchase.

  

IMPORTANT TIP: It is essential to always inspect your luggage at the time and point of collection in the airport/bus station/train station terminal. If any damage is found, it is necessary to immediately place a claim with the airline, airport or transit company involved (which is insured for any damage done to passengers' luggage) at the point of arrival, if possible before clearing customs. 

 

                                                                                                                                   

 

Cosas United Soft-Side Luggage Limited Warranty

i) Products Covered 

This limited warranty covers all non-hard shell luggage manufactured, produced and sold by Cosas United Ltd. ("Cosas United") or by authorized distributors, retailers and partners of Cosas United. Cosas United warrants the luggage sold to you in its original packaging against any conditions caused by manufacturing defects listed below.

ii) What this Soft-Side Luggage Limited Warranty Covers

    • One Year Luggage Accessories Limited Warranty
      • Manufacturing defects that may cause any of the following condition(s):
        • Wheels, trolley and/or handles that break off
        • Zipperheads or clips that are faulty or break off
        • Integrated TSA-locks that cannot function
        • Malfunction of Integrated technological tools (such as Integrated Luggage Scale)

    In the event of a manufacturing defect, Cosas United, in our discretion under this limited warranty will provide repair or accessory replacement services at no additional expense, subject to the severity of the defect. 

    THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

      • "Wear & Tear Damage" or damages caused by scratches, dirt, stain, colour changes or other changes in the products that do not hinder basic functions of the product as a luggage for its intended use.
      • Damage to the luggage caused by coming into contact with acids, solvents, water, or during transport caused by transit companies (airlines, train companies for example) or accidents.
      • Any luggage/products sold by resellers who are not authorized distributors, retailers, and/or partners of Cosas United.
      • Luggage sold under the “as-is”, “reconditioned”, “returned”, "clearance", "special promotion - no warranty", or other similar word tags that may indicate that the luggage is not out-of-box pristine conditions or have been sold under special promotional circumstances.
      • Chipping of metal or painted elements in or on the luggage.
      • Pieces of luggage that has been altered/fixed/tampered/replaced with parts that are not originally designed to fit Cosas United collections or replaced by service providers not approved by Cosas United.
      • Contents in your luggage damaged, lost, broken or stained by improper handling of your good self or any other parties involved.
      • Loss of functionality due to negligence such as being locked out of their luggage.

    For the above-mentioned causes which are not covered in Cosas United's Limited Warranty coverage, the damaged luggage may be sent to Cosas United address or any authorized Cosas United and/or distributor outlets, to which an estimated cost of repair can be provided to customers who are keen to engage our repair services. Any and all shipping and handling costs are to be bourne by you. Alternatively, customers may refer to Cosas United Trade-In Programme for more information on our trade-in offers.

     

    iii) Your Responsibilities 

    In the event of a warranty claim and in order for a successful claim, you must deliver your luggage to Cosas United's outlets/headquarters and provide us with the proof of purchase indicating the original date of purchase. If shipping is required, you are only liable to the delivery costs to Cosas United's or its authorized distributor's local/regional headquarters or the address set forth within your region. Cosas United will repair or replace and ship your luggage back to you within 45 days of receiving your full claim. Repaired luggage is subject to the same limited warranty from your original date of purchase.

      

    IMPORTANT TIP: It is essential to always inspect your luggage at the time and point of collection in the airport/bus station/train station terminal. If any damage is found, it is necessary to immediately place a claim with the airline, airport or transit company involved (which is insured for any damage done to passengers' luggage) at the point of arrival, if possible before clearing customs.